business services

Does well-being lead to more successful businesses

20.05.19

Does well-being lead to more successful businesses?

It has been proposed that there is a link between well-being and small business...

Stop annoying your custoemers

16.05.19

Stop annoying your customers!

Don't shout at them Don't ever let the computer speak to them (computer can’t...

Decision making ability

06.02.19

What is your real decision making ability?

“The first rule of the Dunning-Kruger club is that you don’t know you are in...

Listen to your customer

09.01.19

Never mind the script – Listen to your customer

Research in 2010 shows clearly what to do in delighting customers.  Please...

What can small businesses do in an uncertain 2019?

19.12.18

What can small businesses do in an uncertain 2019?

As we leave 2018, it seems that uncertainty rules, and not just in this country...

Avoid The Chasm

29.10.18

Save Your New Business – Avoid The Chasm

There is an issue with any new product launch. It’s commonly described in...

Its better to ask than get

19.09.18

It’s Better to Ask than Get: Feedback is Painful

Giving feedback is as stressful to the giver as it is to the recipient, a...

Rise of the Enabler

31.08.18

The Death of the Manager: The Rise of the Enabler

Management is about controlling, administering, and planning. It is a centuries...

Ignorance and Laziness make the best investment decisions

30.07.18

Ignorance and Laziness make the best investment decisions

  If you invest in a fund, will you make, over time, the same return as...

OODA

27.05.18

OODA for Competitive Advantage

Small business owners have to make quick decisions every day. So do fighter...

GDPR People & Policies

16.04.18

GDPR - People & Policies

Most of the talk so far has been about privacy for data subjects in a marketing...

GDPR- What SMEs Need to Do (and Don't)

09.02.18

GDPR – What SMEs Need To Do (and Don’t)

There is plenty of commentary on this mandatory measure which comes into force...

Walk this way

02.01.18

Walk this way!

Happy New Year! How can your resolutions last? On a recent holiday we walked...

Tombs of failed plans

31.10.17

Thinking outside the coffin. A Halloween story

The ghosts of failed plans swirl about your head; the groans of past failures...

Time to reflect

16.10.17

Polarised politics : how it affects your decisions

“May you live in interesting times”– it’s a Chinese curse, and whilst we...

05.10.17

Doublethink – a problem of scaling?

Whilst drafting his novel 1984, George Orwell referred, in a letter to his...

Winter is coming

04.09.17

Winter is coming....

You haven’t made a sale until you’ve banked the cash. It’s so easy to be...

words bring business success..or failure

18.07.17

Words bring business success…or failure

It is a problem when we are not understood by others. Our vocabulary is unique...

Train crash customer care

03.04.17

Train Crash Intraction

Intraction - intractable interaction. My typo seems to work in this example,...

Getting that sale - it's a mystery

03.03.17

Getting that sale – it’s a mystery it happens

How do you make sure your seminar, prospect, whoever, stays with you right to...

Everyone loves a good story

31.01.17

Everyone loves a good story

We do – it fleshes out the point, makes everything memorable, and hopefully a...

Good ideas get scrambled

17.01.17

How to squash a good idea (or not)

Whether in business or in life, you have a great idea, you share it, and soon...

14.11.16

The moral high ground

How did Donald Trump get to be president? How did Brexit happen? Why is culture...

The Cloud's Silver Lining

21.10.16

The Cloud's Silver Lining

Cloud accounting has come of age. The obvious benefits of availability, low...

Ignorance management

05.10.16

If ignorance is bliss, should we be so happy?

There has been a lot of work on knowledge management, and rightly so. Knowledge...

Knowledge tunnel

17.09.16

Keeping Universities Relevant to Business

I was recently at the Performance Measurement Association conference, where...

Focus or hocus pocus?

02.09.16

Focus! Or Hocus-pocus?

You need to focus on your business to be successful, correct? Of course you do...

25.08.16

Do You REALLY Know The Job To Be Done?

We keep hearing that innovation is the lifeblood of every business, and yet we...

Benchmarking

27.07.16

Benchmarking and best practice – where's the customer

Benchmarking is the exercise of comparing yourself against your competitors,...

High Growth Potential

12.07.16

High Growth Potential - Having It All

In an earlier blog, I set out the four main types of business person and...

Lifestylers

06.07.16

Lifestyle – Your Route to a Work-life Balance That Suits You

In an earlier blog, I set out the four main types of business person and...

Low Growth

24.06.16

Low Growth - Your Route To Do More Than Just Survive

In an earlier blog, I set out the four main types of business person and...

Survivors - salt pans

13.06.16

Survivors – Survival Is Not Enough

In the previous blog, I set out the four main types of business type and...

World Map

22.04.16

From Small to Medium-Sized: Process Matters

A guest blog from Rob Ward of Cosmapec One pressing matter for most start-ups...

money

11.04.16

Mind the Wealth Gap

As business people, we focus on what our business is doing – daily. We look at...

binary graph

09.04.16

Accountants Need To Look At The Future

The past has passed. You look at it only to learn how to do better next time....

online shopping

01.04.16

Marketing Automation for Small Businesses – Should You Have It?

Maybe you should. And it needn’t cost the earth. Geof Gibbons at Stampwood has...

sculpture

07.03.16

The Entrepreneur’s Dilemma – Overtrading

Overtrading occurs in a period of very rapid growth. That’s very common in the...

steam train

05.02.16

Full STEAM ahead

We’ve heard of STEM – science, technology, engineering and maths, and how...

Conker Spirit

02.02.16

Working for a living... to living your work

We often talk about getting your personal and business objectives aligned, as...

planes

13.01.16

What Superpower Should An Entrepreneur Have?

It’s easy enough to make a list of what qualities an entrepreneur should have....

Stonehenge

08.01.16

Labels. How Many Have You Got?

I meet someone for the first time: “What do you do?” they ask. “I’m an...

small business

05.01.16

Small businesses can change their world

To use a disclaimer from the financial services industry – past performance is...

coast

09.11.15

What Shareholder Agreements Are Really For

We’ve recently got involved in two shareholder agreements. In the first case...

digital globe

30.10.15

Summary of Drucker Blog Posts - Managing in the Digital Age

IN AN AGE OF INCREASING DIGITALISATION AND AUTOMATION WHERE DO MANAGERS FIT...

circuit board

19.10.15

Join Up The Dots

The financial crisis in 2008 wasn’t caused by greedy bankers.  It was, at...

05.10.15

The Point of Employee Benefits

You want to motivate and reward your team, so you provide them with a package...

25.09.15

If You Can't Measure It, You Can't Manage It

This was attributed to Peter Drucker and W Edwards Deming, both incorrectly....

31.08.15

Extra Energy For Your Business

Time passes, you’re busy, and things are changing.  Maybe not the things...

23.08.15

Managing in the Digital Age

IN AN AGE OF INCREASING DIGITALISATION AND AUTOMATION WHERE DO MANAGERS FIT...

04.08.15

It Does Have an Off Button

Three calculations to cut clutter from a generous Henry Mintzberg who has...

13.07.15

Trust, Remote Working and the Machine Environment

There has been plenty written on the change in working practices towards more...

06.07.15

More Decisions!

There’s always more decisions to take, and always the risk of making a mistake...

15.06.15

DIY Heuristics

Good news – you have, in all probability, already done this. Bad news – you don...

08.06.15

Marketing automation - the what and why

Marketing changed forever with the advent of the internet, social media and...

29.05.15

Decisions! Decisions!

The defining role of a manager or business owner is to make decisions, and no...

12.05.15

Managers to a T

   Historically managers have been described as T-shaped, and that...

11.04.15

Aligning Objectives – Why It Is Important

Everybody starts in business to fulfil their personal objectives – in fact...

12.03.15

Your strategy journey – the firm of your future

We help a lot of our clients with strategy, and it’s useful to describe their...

23.02.15

Uncertainty brings Prosperity

We all strive for certainty – we look for the magic formula that will make our...

13.02.15

Be Wary of Groupthink

You want everyone in your organisation tuned in to shared goals and ways of...

22.12.14

It’s hard to grow – here’s how part 9

Letting the business run you Who is in charge of your business? Now, be honest...

16.12.14

It’s hard to grow – here’s how part 8

Not enough admin The problem with admin is that it just costs you money. It...

12.12.14

It's hard to grow - here's how part 7

Two issues are very common to small and medium-sized businesses. Everybody...

08.12.14

How to game yourself with numbers

Here’s another story courtesy of Clay Christensen, number one management...

28.11.14

It’s hard to grow – here’s how part 6

Here’s numbers 9 and 15 on the list – lack of accountability, and lack of...

23.11.14

Why you do it is more important than How or What

Businesses normally describe what they do. “We sell apples”.” We are...

17.11.14

It’s hard to grow – here’s how part 5

Here’s another 2 linked topics from the list: not knowing how you are doing,...

22.09.14

It’s hard to grow – here’s how part 3

In this next blog, we’ll look at how to build some simple systems. We all have...

03.08.14

It’s hard to grow – here’s how part 1

Why is it so hard to grow a small business? We’ve seen plenty of small...

17.02.14

In a Nutshell Marketing Plan Guide

The purpose is to provide a simple guide to business owners on how to use a...