customers

Why can't we get our customers trust?

05.06.19

Why can't we get our customers trust?

Photo by Bernard Hermant on Unsplash Mixed messages perhaps?...

Does well-being lead to more successful businesses

20.05.19

Does well-being lead to more successful businesses?

It has been proposed that there is a link between well-being and small business...

Stop annoying your custoemers

16.05.19

Stop annoying your customers!

Photo by Aarón Blanco Tejedor on Unsplash   Don't shout at...

Rise of the Enabler

31.08.18

The Death of the Manager: The Rise of the Enabler

Management is about controlling, administering, and planning. It is a centuries...

Winter is coming

04.09.17

Winter is coming....

You haven’t made a sale until you’ve banked the cash. It’s so easy to be...

Train crash customer care

03.04.17

Train Crash Intraction

Intraction - intractable interaction. My typo seems to work in this example,...

Getting that sale - it's a mystery

03.03.17

Getting that sale – it’s a mystery it happens

How do you make sure your seminar, prospect, whoever, stays with you right to...

25.08.16

Do You REALLY Know The Job To Be Done?

We keep hearing that innovation is the lifeblood of every business, and yet we...

Stonehenge

08.01.16

Labels. How Many Have You Got?

I meet someone for the first time: “What do you do?” they ask. “I’m an...

16.01.15

Remarketing – what is it and how do I use it?

How many people visit your web site each day? What percentage of them either...

16.12.14

It’s hard to grow – here’s how part 8

Not enough admin The problem with admin is that it just costs you money. It...

28.06.13

How to connect on LinkedIn

It’s easy enough - Linkedin does it for you, but how do you make a good...

Hixsons blog - Arse-time

01.11.12

Arse time.....

We seem to have invented a new concept – arse time. This occurs quite regularly...

24.07.12

Is marketing really important in a recession?

Is marketing really important in a recession? Don’t follow the herd – it might...

28.06.12

More thoughts on market research (and some helpful tips)

I wrote about market research in a previous blog. Since then, we’ve run a...

17.05.12

First impressions count - get your telephone service right with these seven easy steps

  First Impressions Count – get your telephone customer service right with...