Words bring business success…or failure
What you say and how you say it influences others, and youself
Train Crash Intraction
How to mess customer service up with real efficiency
Getting that sale – it’s a mystery it happens
Keeping your customers interested and making it memorable
Everyone loves a good story
Just don’t let it get in the way
How to squash a good idea (or not)
How to keep good ideas out of the bin
The moral high ground
Listen if you want real change in your business (and country)